Effective Date: 01-January-2025
Last Updated: 20-March-2025
Welcome to Car Jiyo, your neighbourhood car washing and detailing service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book a wash, visit our outlet, or use our website/app/WhatsApp/phone‑based services. By using our services, you agree to this policy.
We may collect the following types of information:
• Personal contact details: Name, mobile number, email address (if provided), and physical address (for doorstep/mobile services).
• Vehicle information: Car make, model, registration number, colour, and any special notes (e.g., heavy mud, interior stains) shared during booking.
• Booking and service data: Date, time, service type, location, package selected, and any add‑on services.
• Payment information: When you pay via UPI, card, net banking, or other digital methods, payment details are processed through secure gateways; we do not store full card details.
• Communication data: SMS, WhatsApp, email, or call records related to orders, complaints, or feedback.
• Location data (if applicable): For door‑step/mobile services, your location may be shared temporarily to plan routes and track arrival.
We use your information for:
• To confirm and process your car wash booking (date, time, location, service type).
• To contact you about appointment changes, delays, or service updates.
• To share service completion updates, feedback requests, or invoice details.
• To improve our services, track customer preferences, and optimize routes and staffing.
• To send marketing or promotional offers (only if you opt‑in or consent; you can unsubscribe at any time).
• To comply with applicable laws, respond to legal requests, and protect our rights and assets.
We do not sell or lease your personal data to third parties. We may share your information only:
• With authorized staff and technicians who need it to perform the wash or detailing service.
• With payment service providers (e.g., UPI, card processors) strictly for completing transactions.
• With service partners or outlets (if your wash is completed at a partner location), under confidentiality agreements.
• With law enforcement or authorities when required by law (e.g., court order, investigation).
We take reasonable technical and organizational measures to protect your data:
• Password‑protected access to customer records.
• Secure storage of digital records (where applicable) and appropriate physical safeguards.
• Limited access: only staff who need your information for service delivery can view it.
We retain your data only as long as necessary for:
• Service completion and follow‑up (typically up to [X] months unless otherwise required by law).
• Legal or audit requirements (as per applicable Indian laws and tax regulations).
As a customer, you have the right to:
• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion or restriction of processing, where lawfully applicable.
• Opt‑out of marketing communications at any time (via reply‑SMS, WhatsApp, email, or phone).
• Lodge a complaint with appropriate authorities if you feel your data rights are not respected.
To exercise these rights, contact us using the details below.
At our outlet(s), we may use CCTV cameras to ensure safety of:
• Customers
• Staff
• Vehicles
Such footage is stored securely and used only for security, incident investigation, or compliance purposes, not for marketing or profiling.
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe information has been submitted by a minor, please contact us to request removal.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on our website/app with the updated date. Your continued use of Car Jiyo services after such changes means you accept the revised policy.